By: Mik Avaya Thursday May 17 2012
Map: Home | Manager - Date Submitted: 2010-11-11 20:56:40 - Views: 185
Being the CCM (Call Center Manager) is a huge responsibility. Your job is to keep your supervisors on track, ensure your representatives are happy, and ensure that the sales/services being offered are meeting and/or excelling company requirements.
There’s more to being a call center manager than just being a boss. You are the head of a team. This team of individuals will be watching your actions as much as they will hear what you say. Being able to “speak” what is expected will only go so far; in order to keep your representatives working well, you need to lead by example.
The call centers that are doing well can link their successes in great part to the activities of the call center manager. A call center that has a poor success rate, again, can link the problem most often, to the CCM.
The job of the call center manager isn’t just keeping books, keeping tabs on people, and making demands, he/she must make every effort to keep the staff feeling like they are critically important. The representatives that are happy with their CCM will work hard to ensure they meet the company’s requirements. The representative who feels like a mere number will act as such.
Your representatives are the key link between the company and the customer. An unhappy representative can be heard by the customer, and this may and often does, greatly impact the feelings the customer has of the company.
As a CCM be willing to listen, be willing to be a part of a team, not just the manager, and be willing to care. Your job is dependent on your representatives doing well, remembering that will greatly ensure a great representative team.
There have been many theories established and management books written discussing what a manager is and what a manager should do. In my view, the most important aspect and often overlooked area of management jobs is how people are included at work. Viewed: 9 Times. Read More ...
Being the Call Center Manager is a huge responsibility. Your job is to keep your supervisors
on track, ensure your representatives are happy, and ensure that the sales/services being offered are meeting and/or excelling company requirements.
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Getting into hospitality management can be a pretty competitive endeavour. To get a good position in a good company you would need to have some special training on your part. This is why you could find a lot of hospitality management training courses.
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Being the Call Center Manager is a huge responsibility. Your job is to keep your supervisors
on track, ensure your representatives are happy, and ensure that the sales/services being offered are meeting and/or excelling company requirements.
Viewed: 185 Times. Read More ...
Whether in sales or offering customer service, for the right person, working in a Call Center can be a fun and well paying career opportunity. Viewed: 201 Times. Read More ...
Learning to laugh in a call center lightens the burden of stress that can sometimes be associated with call center jobs. Your co-workers will share their stories and you with them, together you can share a laugh and remember that this can be more than a job, it can really be a fun and fascinating career. Viewed: 216 Times. Read More ...
Many agents who work in call center find they end up feeling tired, out of shape, and some even put on weight. The affects of this can be detrimental to you and may cost the company money later if you aren’t able to keep yourself healthy.
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