Hospitality management jobs are not interchangeable. Hotel, Restaurant, and Club management jobs require managers with different skill sets and mindsets.
Club Manager Job Position
The main difference in a club manager’s job is the level of customer contact. There is a significantly higher level of attention paid to customer comments and complaints. It is not uncommon for customer comments to be read at the daily briefings.
Customer relationship is a vital part of the hospitality job. Where a restaurant or hotel manager may collect several similar complaints, and then create a plan of action. Club managers respond to complaints immediately.
Club managers must also work with multiple committees including volunteer member committees, health facilities, food and beverage, housekeeping, etc. On the other side, they need to be equally efficient dealing with the Board of Governors. The Club Manager is constantly mining feedback and making sure his Staff appreciates that every Member interaction is a Member survey. Every comment is a complaint.
Clubs are run by vocal minorities and members with personal agendas. The manager must be committed to a professional code that ensures the Club standards are never compromised.
Hotel Manager Job Position
A Hotel Manager does not need the same personal relationship with a customer. Hotel managers have the benefit of the corporate or regional support. They do not need to make a final decision ‘on the fly’. They may only meet clients when there is a serious complaint. Other than that, protocols and procedures deal with most customer problems.
Lodging management Candidates require a bachelor’s degrees in business, lodging or hospitality management for entry-level management positions in full-service or luxury hotels.
In a hotel, the restaurant manager is called the Culinary Manager. They are only responsible for the restaurant. They are not responsible for aspects such as paying utilities or payroll.
A franchise restaurant manager is more concerned with following the franchise procedures and protocols. They make very few executive decisions.
This is not true with the manager in an independent restaurant. They may be responsible for everything from paying taxes to hiring.
Food Service Manager requires extensive training in administrative responsibilities. Their primary concern is the restaurant’s image.
They also deal with complaints on a more individual basis. Their solutions require dealing with emotional problems, on an individual basis.
The salary is as varied as the job descriptions. Lodging managers may earn $50 – 94 000. This is the highest hospitality jobs salary. Food service managers come next ranging between $48 – 83 000. The U.S Bureau of Labor Statistics projects an 8% growth for managers through 2024.
Regardless of the salary all hospitality managers will have irregular hours and need to stay positive and effective under crisis. They need strong communication as well as social and cultural skills. They also need the ability to de-stress and take care of their health and wellbeing.
The gains for hospitality managers in job satisfaction, career opportunities, wealth generation, and job perks that have been non-existent in other management career paths. While the hospitality job is not recession-proof, there is a buffer few other industries enjoy. The World Travel and Tourism Council reports that tourism accounts for 8% of total world jobs, with a higher growth rate than any other industry. Worldwide the hospitality industry grosses $3.5 Trillion annually making the hospitality industry a strong career choice for transitioning professionals.