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This course is for Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The course offers a challenging opportunity to develop interpersonal communication skills, people skills, and especially English business writing skills.


 Recognise the new roles of executive assistants and administrators.
 Understand technology to get more done and to stay connected with the office and their boss.
 File, document, sort, index and retrieve corporate documents, records, and reports.
 Recognise quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
 Show better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Course Outlines

Day 1

New Roles for New Times

 The Changing Organization.
 The Role of Management in The Workplace.
 Optimizing Communication and Influence.
 Fostering a Professional Attitude.
 Producing Results from Various Activities.
 Use of Technology to Get Things Done.

Day 2

Mastering Data Management and Office Etiquette

 Basic Modern Office Etiquette.
 What Not to Do in your Cubicle.
 Telephone and Email Etiquette, Skills, and Courtesy.
 Records Management (Filing and Documenting Soft and Hard Copies).
 Indexing, Archiving, and Retrieving Data and Documents.
 Handling Office Finances and Petty Cash.

Day 3

Creating a Motivating and Productive Office Environment

 Comprehending Office Design as Part of Enhancing Productivity.
 Feng Shui Office Design: The Art of Working (Tips and Basic Steps).
 Communicating with Employees for Better Results.
 Handling Communicating with Different Cultures at Work.

Advanced Communication Skills for Administrators

 Preparing Powerful Short Presentations.
 Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.).
 Dealing with a Difficult Boss.

Day 4

Time and Project Management for Administrators

 Six Steps to Great Time Management.
 Preparing for Meetings and Conferences.
 Preparing Meeting Agendas and Minutes.
 The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas.
 Event Planning and Project Management (Template).

Day 5

The Impact of Technology on the Administrator’s Roles and Tasks

 The Use of Smart Phones to Stay Connected and Liaise with Others.
 Synchronizing your Smart Phone with your Computer for Updates.
 The Use of Electronic Devices to Research, be Informed and Report on Timely Basis.

Course Provider London Premier Centre
Course Fee 3950 GBPs
Course Delivery Face to face
Course Duration One Week
Website Link Training Providers Website
Phone Number +44 (0) 20 8090 0464
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