Introduction
This course is designed to guide buyers and managers of FM services through the methods of developing a procurement strategy to meet business needs and accomplish a ‘best value’ solution.
Participants will be shown how to decide the correct procurement strategy through profiling current services, comprehending the actual service requirements and establishing the true cost of service delivery.
The structure and content of service contracts and how to specify services clearly and concisely will be explained and participants will learn how to set meaningful service levels to aid performance measurement and control costs.
Objectives
This course will enhance the participants’ commercial awareness and enable them to:
Decide appropriate contract strategies.
Recognise opportunities for service level improvements and cost savings.
Comprehending service contracts.
Manage the tender process.
Start contracted service provision effectively.
Manage contracts and resolve disputes.
Course Outlines:
ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION
– Overview of FM
– Understanding the importance of FM
– Expectations of FM
– Facilities Needs Assessment
– Defining Hard and Soft services
– Core Competencies of an FM professional
KEY ELEMENTS OF FACILITIES MANAGEMENT
– Understanding the organisational goals and objectives
– Understanding Support Services
– Managing People and Resources
– Managing Premises
– Managing Contractors on a daily basis
– Managing the Working Environment
MAINTENANCE AND REPAIRS
– Heating, Ventilation and Air Conditioning (HVAC) Maintenance
– Lifts and Escalators Maintenance
– Structural and Buildings Maintenance
– Fire systems maintenance including IT Infrastructure
– Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
– Managing Internal Customer Service and Expectations
– Managing Risk
– Controlling Costs
– Service Level Agreements
– Contractors’ Performance
– Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
– Overview of the maintenance function
– Key principles within maintenance management
– The impact of “up-time” on the organisation
– The impacts of “downtime” on the organization
KEY MAINTENANCE STRATEGIES
– Developing preventative maintenance strategy
– Developing corrective maintenance strategy
– Developing emergency maintenance strategy
– Monitoring & measuring the combined strategy effectiveness
HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION
– Health and Safety at Work
– Handling workplace law
– Environmental efficiency
– External accreditation systems – safety, quality and environmental
UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE
– Calculating mean time between failure
– The “Bath tub” failure model
– Probability analysis
– Risk management – The FMEA model
MANAGING MAINTENANCE SYSTEMS
– Managing the maintenance budget
– Variance analysis & corrective actions
– Engaging with stakeholders
– Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits
Leave a Comment