About the training
The focus of this highly-practical training workshop is to enlighten
and engage customer service and support professionals. It contains
many great ideas, with the latest thinking on how to deliver a
brilliant service experience to all customers, every time.

Overview
All participants will leave the day with new skills, a
better attitude and greater appreciation of how to
deliver brilliant customer service.
● Improved communication skills and ability-telephone, email and face-to-face.
● Greater professionalism, ownership and
accountability of service and customer issues.
● Managing expectations for improved customer
satisfaction.
Who will benefit
This is an essential workshop for anyone who deals and
works directly with customers, internal customers, plus
managers and others involved in the customer value
chain.