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Introduction

Good communication and planning skills are important for all administrative professionals. This interactive and practical course is designed to help learners review and enhance these skills so that they can develop not only their own effectiveness but also that of their immediate colleagues and teams.

Objectives

Face-face communications.
Project planning and monitoring.
Telephone skills, teleconferencing and remote communications.
Interpersonal and influencing skills.
Meetings skills and supporting presentations.
Written communications (including writing e-mails, letters, reports and instructions).
Personal planning and time-management skills.
Audit and develop communication, interpersonal and planning skills.
Course Outline

Day 1

Face-to Face Communication and Interpersonal Skills

Obstacles to effective communication and how to overcome them.
Managing conflict.
Delegation – giving and receiving.
Interpersonal skills and building working relationships.
Assertive communication.
Day 2

Team-Working and Meetings

Team Improvement and group dynamics.
Challenging ideas and getting agreement.
Improving meetings.
Constructive and inclusive discussions.
participation and control.
planning and preparation.
follow-up and meeting notes.
Day 3

Planning & Time Management

Personal planning tools and systems.
Handling and making requests.
Managing interruptions.
Project planning and principles of CPA.
Day 4

Managing Information and Written Communication

Principles of information management
digesting information and making it meaningful
Report writing
relevance
layout
structure
Grammar & punctuation
Editing and proofreading skills
Writing e-mails and letters
style
tone
structure
Other forms of written communication
Day 5

Supporting Presentations/Improving Teamwork and Systems

Designing slides and incorporating graphics
Room setup, equipment and trouble shooting
Continuous improvement and creative thinking
Making a case
Programme review


Course Provider London Premier Centre
Course Fee 3850 GBP
Course Delivery Face to face
Course Duration One Week
Website Link Training Providers Website
Phone Number +44 (0) 20 8090 0464
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