Whether you work with diverse people around the globe or in the same office, you need to develop cultural awareness to succeed in a multicultural environment. This highly focused training programme will give you a solid introduction to cross-cultural business communication and will cover topics such as communication channels and techniques that are best (and which are not), approaches to decision making, the perception of time, reasoning styles, plus a whole load of top tips, practical knowledge and real business scenarios delivered by qualified and experienced communication specialists to accelerate your success.
Who Should Attend
The programme is designed to improve communication and leadership skills of managers and business owners who are working in a multicultural environment as well as companies looking to expand overseas.
Learning Objectives
• MODULE I – Culture
Why are we different? – What makes culture, Culture map and how to navigate and Socio-cultural factors and their nourishing impact
• MODULE II – Clear, cross-cultural communication
How can you communicate effectively with your team members to understand the systems that you’ve put into place?
• MODULE III – Managing international teams
Managing a team is a challenge, managing an international one, is even bigger. Basic management skills are not enough, you need to be able to adapt your leadership style to the international context.
• MODULE IV – Setting, communicating, and achieving goals
How to accelerate achievement of company and team goals – Scheduling and perception of time, decision making and evaluating performance and providing feedback
• MODULE V – Preventing conflicts
Human factors play an extremely important role in projects and teamwork. How to prevent antagonistic behaviour in difficult situations.
• MODULE VI – Programme Review
Shaping the future of a global company How to put this into practice and succeed?
Course Benefits
- Developing or redefining the rules of communication to facilitate better understanding with prospects and clients as well as and business operations
- Awareness of what can go wrong and how to avoid it learning to act accordingly and not in a stereotypical way
- Developing interpersonal competencies in communication and seeking solutions together
- Revealing the mechanisms that appear when different cultures meet
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