Overview
This course will give participants the opportunity to focus on the written word – the style tone, and the impact it will have on your reader.

● Write more effective, engaging and empathetic emails and customer communication

● Follow best-practices and proven principles for writing accurately, clearly and concisely

● Save time in writing and dealing with responses to emails, online messages and letters

Who will benefit
The course is designed for those who have experience of writing a variety of documents, and who want to develop their style of writing and sharpen their impact.

The content will apply to emails, letters, reports, sales tenders and proposals