Our interpersonal skills training course is designed for managers and staff who wish to increase their self-awareness and improve the way they relate to others in order to work more effectively and to sustain high quality working relationships.
Upon completion of this interpersonal skills training course, you will be able to:
Build supportive relationships even when delivering negative feedback.
Avoid defensiveness and disconfirmation in interpersonal communication.
Improve the ability to apply principles of supportive communication.
Improve relationships by using personal management interviews.
Enhance personal and positional and power.
Use influence appropriately to accomplish exceptional work.
Neutralise inappropriate influence attempts.
Diagnose work performance problems.
Enhance the work-related abilities of others.
Foster a motivating work environment.
Diagnose the focus and source of conflicts.
Utilise appropriate conflict management strategies.
Resolve interpersonal confrontations through collaboration.
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