The Professional Business Development – Level 4 Course is designed for students who wish to develop their specialist business skills and demonstrate general business principles in the role which they perform in an organisation.
The Objectives Of The Business Development Course Are To:
- Put into practice personal skills which underpin effective business performance.
- Practice and demonstrate leadership skills.
- Plan and implement a range of business development skills.
- Device, implement and monitor a customer service excellence programme.
- Develop working practices which comply with business, employment and consumer law.
On successful completion of this course, students will receive an accredited Level 4 Certificate of Achievement.
The Course Includes the Following Units:
- Unit One – Personal Skills
The following topics are covered: Communication skills; Verbal; Non- verbal; Written; Listening; Presenting data; Presentations; Report writing; Internal and external communications; Working as part of a team; Time and stress management; Self-assessment and continuing professional development.
- Unit 2 – Leadership Skills
The following topics are covered: Coaching and mentoring; Delivering training; Managing people; Motivating people; Dealing with difficult people; Performance management.
- Unit 3 – Business Development Skills
The following topics are covered: Planning for success; Project management; Influencing skills; Negotiating skills; Strategic thinking; Conflict resolution/mediation; Problem-solving.
- Unit 4 – Service
The following topics are covered: Internal and external customers; Developing customer service in others; Service Excellence Skills.
- Unit 5 – Legal Aspects of Business
The following topics are covered: Businesses and the Law; Employment status; A contract of employment; Legislation relating to employment of staff; Working hours and time rights; Family rights; Pay rights; Discrimination; Health and safety; Contracts and obligations; Creating a legally valid customer contract; Unfair Terms In Consumer Contracts Regulations 1999; Creating a valid business to business contract; Unfair Contract Terms Act 1977.
To find out more about The Professional Business Development Course visit course provider website.