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Six Sigma implementation and Best Practice - UK Training Course Directory UK Training Course Directory

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+44 (0) 20 8090 0464
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Introduction

This course is designed for:
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.

Objectives

• Define and understand Six Sigma and why it is necessary to sustain business improvement.
• Apply the DMAIC problem-solving method.
• Explain the role of Six Sigma in customer service and continual improvement.
• Explain how to implement and deploy Six Sigma (Yellow Belt level).
• Assess organization readiness to launch a Six Sigma project.

Course Outline

Day 1

Introduction of Quality

• What is Quality and History of Quality.
• Benefits of Quality Systems.
• Meet the ISO 9000 Family.
• Cost of Poor Quality.
• Evolution of Quality Management.
• Quality Management Principles and Six Sigma.
• Quality Maturity Ladder.

Day 2

Definitions of Six Sigma

• What is Six Sigma and What Does Sigma Mean?
• History of Six Sigma.
• Why Should Organizations Use Six Sigma?
• Savings from Six Sigma.
• Six Sigma as an Improvement Strategy.

Day 3

Six Sigma in Customer Service

• Effects of Six Sigma on Customer Satisfaction and VOC.
• Levels of Sigma Performance.
• The Kano Model and Quality Function Deployment.
• The Fruit of Six Sigma.

Implementing Six Sigma

• The Methodology.
• The DMAIC Stages (Define, Measure, Analyse, Improve and Control).
• Roles for Managers and Employees.
• Six Sigma and Lean.
• Roles of Green Belts and Black Belts.

Day 4

Problem-Solving Using Six Sigma

• Six Sigma Tool Box.
• Control Charts.
• Pareto Charts.
• Cause and Effect Diagrams.
• Why-Why Diagrams.
• Scatter Diagrams.
• The Turtle Diagram.

Statistical Analysis in Six Sigma

• Sigma as a Metric.
• Sources of Variation.
• Calculation of Process Capability and Sigma Level.
• The Commute Example.
• Software Used in the Analysis.

Day 5

Deployment of Six Sigma

• Project Selection and Charter Importance.
• Leadership and Employee Involvement.
Corporate Commitment: 10 Questions for Leaders
• Selection of Six Sigma Projects: Guidelines.
• Characteristics of a Successful Six Sigma Project.
• Sources of High Impact Opportunities.
• Characteristics of Projects to Avoid.


Course Provider London Premier Centre
Course Fee 3950 GBPs
Course Delivery Face to face
Course Duration One Week
Website Link Training Providers Website
Phone Number +44 (0) 20 8090 0464
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