Chief officers, directors and heads of departments who wish to play a more significant role in determining the quality policy within their organisations usually undergo TQM training. TQM training enables the management to learn better about their role and what they need to do in terms of actions. This course brings in change and continuous improvement.

The main reasons why senior management should become personally involved in TQM – what they need to know about TQM and what they need to do in terms of actions.
The role of middle and first-line management as being key to putting in place the principles of TQM, and the activities which they need to get involved with.
Change and continuous improvement.
How the improvement process is triggered.
A range of approaches which can be followed in the introduction of TQM.
The structure of a framework to assist with the introduction of TQM.
Six levels of TQM adoption that can be used as an internal measure by which organisations can compare their standing and which help them review their performance.
Some of the typical problems in sustaining TQM.
An audit tool by which organisations can assess if they are experiencing the factors which can have a negative impact on the sustainability of TQM.