The Virtual Assistant – Level 2 Course will take you step-by-step through the thought and learning processes involved in being a Virtual Assistant. A VA is very much like a PA except they work from home using the internet and telephone to help clients all over the world.
If you have experience of office work and good communication skills, then this is an excellent way to either build a business or supplement your income.
On successful completion of this course, students will receive an accredited Level 2 Certificate of Achievement.
The Virtual Assistant course consists of the following 23 Units:
Unit One – What is a Virtual Assistant?
This Unit contains the following topics: What is a Virtual Assistant?, Who uses a Virtual Assistant and why?, What tasks can a Virtual Assistant do?, What skills will a Virtual Assistant need?, Issues to Consider When Setting up a Home Office; What organisations are available to Virtual Assistants?
Unit Two – How to Market yourself as a VA
This Unit contains the following topics: Tips on where to Market your Business; How to write a Marketing Plan; Marketing in other countries.
- Unit Three – Starting Your Own Business – Decisions
This Unit contains the following topics: How to succeed with your business; How to start up your new business; Getting the right mindset.
Unit Four – Starting a Business from scratch
This Unit contains the following topics: Why start a Business from scratch; Buying an existing Business; Buying a Franchise.
Unit Five – Recruiting Staff
This Unit contains the following topics: How to Recruit Staff; The Process of Recruiting.
Unit Six – Dealing with Staff
This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.
Unit Six – Dealing with Staff
This Unit contains the following topics: Introduction to dealing with Staff; Paying Staff; Training and Development; The Law; Discrimination; Health & Safety; Trade Unions; Taxation.
Unit Seven – Fraud and Theft
This Unit contains the following topics: Protect your Business: Stop Fraud before it starts; Theft of money; Theft of inventory or equipment; Theft of intellectual property.
Unit Eight – The Business Plan
This Unit contains the following topics: Understand the function of the business plan; Reasons for developing a business plan; Identify sources to get help in developing a business plan; Identity the type of information to include in a business plan; Prepare an outline of a business plan.
Unit Nine – Customer Care an Introduction
This Unit contains the following topics: What is Customer Care?; Defining Customer Care; Characteristics of effective Customer Care.
Unit Ten – Customer Care and the Benefits
This Unit contains the following topics: Increase in profits; Customer loyalty and long-term profitability; Fewer complaints; Staff know what is expected of them; More pleasant work environment; Customer integration and specialisation.
Unit Eleven – Considering a Policy and Plan?
This Unit contains the following topics: Who are our current and potential customers, their characteristics and needs? Staff interfacing with customers; What tangible or intangible assets does the company currently have? Competitor Characteristics; Improvements and additions to Customer Care and Service
Unit Twelve – Customer Care and You
This Unit contains the following topics: The Right Attitude; Looking and Sounding Right; Having the Right Information; Keeping Control; Working within a Team; Customer Complaints; Answering the Phone; A Checklist.
Unit Thirteen – Customer Care and Service Plans
This Unit contains the following topics: Contents of The Plan; The Advantages of Planning; Objectives, Strategies And Tactics; Forecast or assumptions of Outcomes; A sample case on Customer Care Planning; Company policies; People make a Plan work; Current Customer Care and Services.
Unit Fourteen – Basics of the Internet
This Unit contains the following topics: Internet Basics; How the Internet works; Internet Access; Understanding Email; About the Web; Internet Safety; Learning about Viruses.
Unit Fifteen – Creating a Web Site
This Unit contains the following topics: Introduction; Graphic Design; Website Content; Navigation; Key points to remember.
Unit Sixteen – Meetings Skills
This Unit contains the following topics: Introduction; Why do we have meetings?; Important things to know about meetings; How to plan a meeting; How to run a meeting.
Unit Seventeen – Introduction to Conflict Management
This Unit contains the following topics: What do organisations use conflict management for? Important things to know about “conflict” and “conflict management”; How to identify signs and stages of conflict; How to build teamwork and co-operation; How to manage and resolve conflict situations; Outline for a Mediation Session; Mediation Guidelines.
Unit Eighteen – Introduction to Planning
This Unit contains the following topics: What do you use planning and evaluation for? Important things to know about planning and evaluation; How to ensure planning is useful and contributes to effective results; How to plan – 8 basic planning steps.
Unit Nineteen – Introduction to Proof Reading
This Unit contains the following topics: Introduction; What is Proof Reading?; Tips on Proof Reading.
Unit Twenty – Managing Stress
This Unit contains the following topics: Introduction; What is Stress? Symptoms of Stress; Causes of Stress; How to Reduce Stress.
Unit Twenty-One – Managing your Time
This Unit contains the following topics: Introduction; Managing Time step 1; Managing Time step 2; Schedules.
Unit Twenty-Two – Small Business Bookkeeping
This Unit contains the following topics: Introduction; Three steps to keeping your Books; Bookkeeping Systems, Software and Method; Accounting terms every business person should know.
Unit Twenty-Three – Inland Revenue Requirements
This Unit contains the following topics: What type of Business are you? Registering as self-employed; How to pay your Class 2 National Insurance contributions (NICs); Basic Tax Records you must keep.
To find out more about The Virtual Assistant Course visit course provider website.
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