Introduction

This course is designed for HR officers, HR specialists and HR administrators who wish to develop their knowledge and improve their skills in relation to HR administration skills.

Objectives

– Recognise the vital role of HR Administrators within the HR structure of their organisation.
– List and develop competencies required for successful HR Administrators.
– Distinguish between various types of organizational structures and develop structures using Microsoft Visio.
– List the core functions of HR systems and determine business requirements for their organization’s HR system.
– Develop HR reports using different types of graphs and templates.
– Identify legal documents required to collect and maintain for employees.
– Develop organization’s employee handbook.

Course Outline

Day 1

The HR Administrator in Organizations

– Major Roles and Responsibilities of HR Administrators.
– A Look at the HR Administrator’s Job Description.
– The HR Administrator’s Position within the HR Department.
– Professional Qualifications as a Competitive Advantage.
– Competencies of Successful Administrators.
– Technical Competencies.
– Behavioural Competencies.
– The Evolving Role of the HR Administrator.

Day 2

Introduction to Organizational Structures

– Definition and Purpose.
– Types of Organizational Structures.
– Advantages and Disadvantages of Various Structures.
– Examples of Structures for a Number of Organizations.
– Tools Used to Draw Organizational Structures.
– Workshop: Using Microsoft Visio in Drawing Organizational Structures.

Day 3

Working with Human Resources Information Systems (HRIS)

– Functions and Features of HR Systems.
– Determining Business Requirements.
– Developing Assessment Criteria to be Used for Evaluating Different Systems.
– Assessing and Evaluating Existing HR Systems.
– Workshop: Live Demonstration and Practice Using an HRIS.

Day 4

HR Measurements and Reporting

– Research Terms and Techniques.
– Frequently Used HR Metrics.
– Calculating HR Metrics
o Recruitment Metrics.
o Retention Metrics.
o Compensation/Benefits Metrics.
o Training and Development Metrics.
– Reporting Methods and Examples: Charts and Graphs.
– Workshop: Developing HR Reports Using Bar Charts, Pie Charts and Line Charts.

Day 5

Employee Documentation and Record Keeping

– Purpose and Objective of Record Keeping.
– Employee Files: Legal Documents to Maintain.
– Developing an Orientation Package: Documents to Provide to New Hires.
– Policies, Procedures and Work Rules.
– Developing an Organization’s Employee Handbook
o Purpose of Handbook.
o Sections of the Handbook.
o Process of Developing Handbook.