Introduction
This course is designed for:
Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement.
Objectives
• Define and understand Six Sigma and why it is necessary to sustain business improvement.
• Apply the DMAIC problem-solving method.
• Explain the role of Six Sigma in customer service and continual improvement.
• Explain how to implement and deploy Six Sigma (Yellow Belt level).
• Assess organization readiness to launch a Six Sigma project.
Course Outline
Day 1
Introduction of Quality
• What is Quality and History of Quality.
• Benefits of Quality Systems.
• Meet the ISO 9000 Family.
• Cost of Poor Quality.
• Evolution of Quality Management.
• Quality Management Principles and Six Sigma.
• Quality Maturity Ladder.
Day 2
Definitions of Six Sigma
• What is Six Sigma and What Does Sigma Mean?
• History of Six Sigma.
• Why Should Organizations Use Six Sigma?
• Savings from Six Sigma.
• Six Sigma as an Improvement Strategy.
Day 3
Six Sigma in Customer Service
• Effects of Six Sigma on Customer Satisfaction and VOC.
• Levels of Sigma Performance.
• The Kano Model and Quality Function Deployment.
• The Fruit of Six Sigma.
Implementing Six Sigma
• The Methodology.
• The DMAIC Stages (Define, Measure, Analyse, Improve and Control).
• Roles for Managers and Employees.
• Six Sigma and Lean.
• Roles of Green Belts and Black Belts.
Day 4
Problem-Solving Using Six Sigma
• Six Sigma Tool Box.
• Control Charts.
• Pareto Charts.
• Cause and Effect Diagrams.
• Why-Why Diagrams.
• Scatter Diagrams.
• The Turtle Diagram.
Statistical Analysis in Six Sigma
• Sigma as a Metric.
• Sources of Variation.
• Calculation of Process Capability and Sigma Level.
• The Commute Example.
• Software Used in the Analysis.
Day 5
Deployment of Six Sigma
• Project Selection and Charter Importance.
• Leadership and Employee Involvement.
Corporate Commitment: 10 Questions for Leaders
• Selection of Six Sigma Projects: Guidelines.
• Characteristics of a Successful Six Sigma Project.
• Sources of High Impact Opportunities.
• Characteristics of Projects to Avoid.