Introduction
Who should attend:
Professionals, leaders, supervisors and all those who are involved in quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM Model will also find the program beneficial.
Objectives
Utilise self-assessment as an improvement tool.
Build up a roadmap for their organization’s action plan.
Prioritize improvement actions to ensure effective use of resources.
Develop a plan to engage people within their organization to drive improvement efforts.
Use tools and techniques to improve performance.
Point out EFQM’s Levels of Excellence to determine own goals and aspirations.
Distinguish the cultural aspects of Excellence to improve non-tangible strengths.
Course Outlines
Day 1
The Road Towards Excellence
The Ingredients of Sustainable Improvement.
Defining the Burning Platform.
The Committed to Excellence (C2E) Journey.
What is Excellence?
Mapping Stakeholders and their Expectations.
Day 2
The EFQM Excellence Model
What is Driving Change?
Fundamental Concepts, Criteria and RADAR.
Phases of Excellence.
The 5 Enablers of the Model.
Conducting a Self-Assessment.
Day 3
Prioritizing Opportunities to Improve
Prioritizing the Output of Self-Assessment.
Using Pareto Analysis.
Improve versus Maintain versus Reduce.
Assessing Impact versus Ease.
Day 4
Managing Improvement Projects
The Six Phases of a Project.
Project Success Criteria.
Using RADAR to Implement Improvements.
Preparing for the Site Visit in C2E.
The Role of Validator.
Day 5
Putting the Model into Practice
Using the Quick Check Tool.
Creating Annual Action Plans.
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