The Professional Client Practice – Level 4 Course is designed for people who wish to develop their client practice skills. The home study courses are suitable for practitioners of many different industries including Coaching, Counselling, Designing or Planning.
The home study courses are designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email.
On successful completion of this course, students will receive an accredited Level 4 Certificate of Achievement.
Objectives:
- At the end of the home study courses students will be able to:
- Research and compose a statement of professional standards for your chosen industry.
- Devise an analytical process which enables client’s needs and expectations to be identified and agreed.
- Analyse client’s briefs and development implementation plans.
- Compose a portfolio of practical experiences, including reviews, records and client feedback.
The Course Includes the Following Units:
Unit One – Identifying Professional Standards, Ethics and Codes of Practice
The following topics are covered: Ethics and standards; Client confidentiality; Industry codes of practice; and Developing a client contract.
Unit Two – Identifying, Negotiating and Agreeing to the Client Brief
The following topics are covered: Meeting the client; Identifying client needs; Setting expectations, and Agreeing to the endpoint.
Unit Three – Planning and Implementing the Client Assignment
The following topics are covered: Stating client needs and clarifying outcomes; Outlining the client assignment process; Agreeing responsibilities; Financial matters; Setting milestones and review points, and Establishing a timetable.
Unit Four – Concluding the Client Assignment and Obtaining Client Sign-Off
The following topics are covered: Recording progress; Negotiating revisions to the programme; Obtaining client feedback; and Resolving difficulties.
Unit Five – Reviewing the Assignment and Identifying Further Professional Development
The following topics are covered: Building a portfolio; Analysing feedback; Summarising outcomes; Self-assessment, and Planning further personal development.
To find out more about Professional Client Practice Course visit course provider website.
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