Introduction
A properly structured and effective performance appraisal process will require a range of techniques including agreeing objectives, reviewing and monitoring performance, giving feedback, coaching, training and development and of course, the appraisal itself. This cutting-edge course will demonstrate how these techniques link taking into consideration the best practice in appraisal systems and the multi-cultural environment.
This course will highlight both the theoretical and the practical. The course also focuses on effective performance and feedback – integrating this with current Talent Management principles. There will be a practical skills workshop conducted each day where what has been learned will be put into practice.
Objectives
Identify various types of performance appraisal systems.
Describe the role of performance appraisal from an individual’s and organisation’s point-of-view.
Create a plan for the effective utilisation of an appraisal system.
Question the role of performance appraisal in a multi-cultural environment.
Assess the advantages and disadvantages of various appraisal methods.
Course Outline
Day 1
The Role of Assessment & Appraisal
Why have an assessment & appraisal?
What is appraised?
The purposes of performance appraisal.
Trends in assessment & appraisal.
The ethics of appraising people.
The problems of conflicting objectives.
Day 2
Implementing a Successful Appraisal Scheme
Formal Vs Informal systems.
Who does the appraisal and who should be appraised?
Getting top management support.
Preparing a policy statement.
Instructions to appraisers.
Checklist – preparing and implementing a formal appraisal scheme.
Day 3
Kinds of Appraisal
Ranking, Critical incident, Forced choice and Narrative methods.
Management by Objectives (MBO).
Behaviourally Anchored Rating Scales (BARS).
Behavioural Observation Scales (BOS).
Deciding which type to use.
Overcoming problems in ratings.
Day 4
Key Issues in Performance Appraisal & Assessment
Evaluation Centres and Appraisal.
Performance Appraisal in a Multi-Cultural Setting.
Best practice in assisting with employee personal problems (EAP)
Talent Management & Succession Planning links.
Evaluation and review of the system.
Personal Action Planning.
Day 5
The Appraisal Interview
Common reasons for failure and mistakes made.
Communication skills for appraisal (Questioning and Listening).
Hints on interviewing.
Planning & Preparing for an Appraisal interview.
Emotional Intelligence & Feedback.
Practice appraisal interviews – role plays.
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